FAQ

Frequently Asked Questions

Do you ship across India?

Yes. Case Planet currently ships across India.

How much is shipping?

Prepaid orders receive free shipping. COD orders have a ₹99 shipping/COD charge.

How long does delivery take?

Orders are generally dispatched within 24 hours and delivered within approximately 3–7 working days after dispatch.

Can I track my order?

Yes. Tracking information may be shared by email, SMS or WhatsApp after your order is shipped.

What if I receive a damaged or defective case?

Contact support@caseplanet.in or WhatsApp +91 9156997962. We may ask for photos and/or an unboxing video and can arrange an eligible replacement or refund after verification.

What if I receive the wrong product?

Contact us within 7 days of delivery. Wrong-product issues are covered under our return and warranty policies, subject to verification.

What is your return window?

Eligible returns can be requested within 7 days from delivery.

Is the product warranty covered?

Yes. Case Planet provides a 6-month warranty covering manufacturing defects, spinner mechanism defects and wrong-product issues, subject to the Warranty Policy.

How do I claim warranty?

Email support@caseplanet.in or contact us on WhatsApp at +91 9156997962 with your order details and issue information.

What payment methods do you accept?

Available methods include UPI, credit/debit cards, net banking, wallets, EMI options and COD.

What happens if I am unavailable during delivery?

The delivery partner may make up to 3 reattempts, subject to the courier's operational process.

How can I contact Case Planet?

Email support@caseplanet.in or WhatsApp +91 9156997962. Customer support hours are 9:00 AM–6:00 PM.